BRAND NEW SYSTEM INSTALLED YESTERDAY BY VW. I GET THE MESSAGE ACTIVATION CODE ALREADY USED: WHAT DO I DO?

Question

I had a brand new system installed yesterday by VW complexe 440, On my 2019 Tiguan. When i got home I downloaded the app, created the account and when trying to activate the system with the code the dealer gave me, I get the message INVALID CODE. THIS CODE HAS ALREADY BEEN USED. CONTACT THE VEHICULE OWNER TO GENERATE A NEW ONE. This is NEW system unless I was sold & installed a used starter without me knowing. What do I do to fix this?

Answer 1

Code already used by another phone, contact the dealer to explain the situation. It must be deleted by the phone used or they will give you another Antenna.

Answer 2

Haidar is correct.

 

You will need to contact your dealer and advise them of the situation.