Cant connect to the module

Question

EVO-ONE, THAR-AUDT1,
Installed the unit last year, it is working fine however I want to change a setting on the module. 

I've attempted to connect via flashlink MGR and it cant find the module. 
I've updated the firmware as advised in the software for the flashlink manager USB, now using v4.05 however still cant connect. It just shows retry detection? 

I have also tried bypass mode and that still doesnt work. 
When connecting there are no lights on the module. 

Answer 1

if there are no lights on the evo when you plug it in its not getting power or ground.

 

Check the cable or perhaps try another cable.