EVO-ALL won't program

Question

Hello. I installed my first Fortin product in my shop this weekend - it is an EVO-All for a 2010 Chrysler Town and Country.  Install went well but I cannot get it to program.   I followed the instructions and when I got to the web-site it indicated the software was out of date so I updated to the recommended version.  Then, when I re-started, it advised it still wasn't the latest version and took me too another version (recommended) and I updated.  Then, I re-started again and it did as it was supposed to ​up through the cycling LED's only.​  I held the programming buttion, plugged in the connector and the LED light cycling commenced but when it was completed and it was to go to the steady blue light, that never happened - it simply went to red.  I've tried this multiple times, literally over an hour re-trying, re-loading, etc. to no avail.  It was suggested I contact the company I purchased it from and I just found the number on the Internet but it states 'permanently closed'.   I'm hoping someone here may have had the same experince and can offer some support.  Thank you.